Return Policy at a Glance
- Full refund: within 15 days of the purchase date, if the item is in its original packaging and in resalable condition.
- Exchange: within 29 days of the purchase date.
- After 29 days: repair or replacement only, when approved by our technical support team. No refunds after 29 days.
- Restocking fees: 20% if the item is not in its original packaging, appears used, has scratches or has missing items. A minimum 25% restocking fee applies to all goods returned for credit after 15 days.
- RMA number required: every return needs an RMA number, written on the return shipping label and inside the box. Items returned without an RMA will be rejected or sent back at your cost.
- How to request an RMA: call Technical Support at +1-678-971-9999 (Mon–Fri 9am–5:30pm ET). For a return for refund within 15 days, call Sales at +1-678-206-5465 (Mon–Fri 9am–6pm ET).
- Return method: ship by mail with a reputable carrier (with tracking) to iLink Professionals, Inc., 1703 Webb Dr, Suite C, Norcross, GA 30093, Attn: RMA#, within 3 business days of receiving your RMA number.
- Return shipping: paid by the customer for unwanted, non-defective or accidentally ordered items. Dead-on-arrival (DOA) items confirmed by tech support: iLinkPro pays shipping both ways (see the table below).
- Shortages or shipping errors: must be reported within 3 business days of receiving your order.
- Not returnable: special orders, including POS products. A $25 diagnostic fee applies to any product sent back in working condition.
- Refund timing: refunds or replacements are processed 2–5 business days after we receive the product; it may take another 2–5 business days to appear on your account.
Full details, the return/warranty tables and the RMA request form are below. See also our complete Terms and Policies.
RMA – RETURN FOR REFUND OR EXCHANGE
If the product did not meet your expectations, you can request for a full refund within 15 days or exchange within 29 days from the purchasing date, if the item(s) still in the original packaging and resalable condition. All return is subject to 20% restocking fee if the item(s) is not in the original packaging, appeared used, have scratches or missing items. Within warranty, customers can get a full refund or replacement when receiving defective items. Beyond the end of the 29 days, only replacement or repair for the product is accepted when approved by iLink Professionals technical support team. We are not responsible for any refund beyond the 15 days of the order date. All claims for shortage or shipment errors must be made with 3 business days upon receipt of the merchandise. Please call our support at +1-678-971-9999 to request an RMA. The RMA number must be on your return-shipping label and in the box. Any items returned to us without an RMA will be rejected and/ or sent back to you at your cost and expense.
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Unwanted Item / Accidental Order / Non-defective by Customer |
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|
 |
Items |
Responsibility of Freight/Shipping |
||
|
Refund |
Replace |
Return to iLinkPro |
iLinkPro to You |
|
|
Within 15 days |
✓ |
✓ |
Customer |
X |
|
Within 29 days |
X |
✓ |
Customer |
X |
|
Within Warranty |
X |
X |
X |
X |
|
Defective Item (Confirmed by Tech Support) Warranty Claim |
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|
  |
Items |
Responsibility of Freight/Shipping |
||
|
Refund |
Replace |
Return to iLinkPro |
iLinkPro to You |
|
|
Within 3 days (DOA) |
✓ |
✓ |
iLinkPro |
iLinkPro |
|
Within Warranty |
X |
✓* |
Customer |
iLinkPro |
|
Defective Item (Accident, Customer induced, Physical Alteration) |
||||
|
  |
Items |
Responsibility of Freight/Shipping |
||
|
Refund |
Replace |
Return to iLinkPro |
iLinkPro to You |
|
|
Within 15 days, 29 days or Within Warranty |
X |
X (Repair with fee) |
Customer |
Customer |
✓ = Yes     X = No       DOA = Dead-On-Arrival
* = New if within first 15 days. Refurbished/repair thereafter or new if not repairable or refurbished not available
REQUEST FOR RMA
PLEASE FOLLOW THE RMA PROCEDURE WHEN REQUESTING RMA. RETURN/WARRANTY CLAIM NOT FOLLOWING THE RMA PROCEDURE WILL BE REJECTED
- Contact our technical support team at by calling +1-678-971-9999 during Tech support hours Monday to Friday 9am-5:30pm EST/EDT. Our technical support staff will determine if the product is defective and start the RMA process. For return for refund request within 15 days, please contact our sales team by phone at +1-678-206-LINK (5465) during business hours Monday to Friday 9am – 6pm EST/EDT.
- The product should be wrapped with 3-5 inches of bubble wrap to insure safe arrival at the factory.
- If you use shipping paper or peanuts/please bag the system prior to packaging to keep small particles out of computer.
- Please ship your PC embedded DVR/NVR, Standalone XVR, NVR, Text Overlay, Cameras or any other product(s) with a reputable carrier so you will have tracking information and send it within 3 business days from the time you received the RMA approval and number.
- You should insure your system/products in case of shipping damages
- You should insure your system/products in case of shipping damages.
   Ship to: iLink Professionals, Inc.
   1703 Webb Dr, Suite C
   Norcross, GA 30093
   Attn: RMA# XXXXXXXXXXX - Generally, your refund or replacement will be processed between 2 – 5 business days after receipt of the product to our returns department. Note that it may take anywhere from 2 – 5 business days for a refund to post to your specific payment account
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