iLINK PROFESSIONALS, INC.
Condition of Sales and RMA Policy - Version
1. Products shipped by iLINK PROFESSIONALS,
INC. comes with a limited one-year warranty. iLINK PROFESSIONALS,
INC. warrants these products to be free from defects in material
and workmanship under normal use and service for a period
of one year from the date of shipment. Any iLINK PROFESSIONALS,
INC. product that fails will be repaired, up to one year from
date of invoice, or replaced if necessary, up to 15 days from
date of invoice, with an equivalent or better component, otherwise
a credit will be issued at our option. DVR/POS systems &
POS accessories will not be replaced after 15 days of purchase,
unless approved by the technicians of iLINK PROFESSIONALS,
INC. iLINK PROFESSIONALS, INC. makes no warranty as to the
merchantability, fitness or application of the products. Customer
purchasing parts, for example, Motherboard, CPU, Modem, Video
Card (not DVR Card or complete DVR System), all POS products
and POS software must contact the manufacturer of the product
for warranty and support.
2. The DOA period is 7 days from the
date of invoice. Items returned for DOA must be in original
package with all accessories and supporting documentation.
3. All claims for shortage or shipment errors must be made
within 3 days upon receipt of the merchandise. Recipient must
report to freight carrier immediately when damaged boxes are
received. Risk of loss passes to purchaser upon shipment of
product from the iLINK PROFESSIONALS, INC. facility.
4. Customer must contact iLINK PROFESSIONALS, INC. for a Return
Merchandise Authorization (RMA) number to return any item.
All returns must include a copy of the packing slip or sales
order or invoice as "Proof of Purchase" which includes
the serial number of the item.
5. Items returned for refund must be in the original package
with all accessories, all supporting documentation and in
resalable condition. Improper packaging may void the warranty.
6. Under no circumstances will returns be accepted if the
original package is not maintained and if the original receipt/invoice
is not enclosed. This return policy will not apply to defects
or damage resulting from improper or inadequate maintenance
or neglect by customer, customer-supplied parts, unauthorized
modification or misuse, operation outside of the environmental
specifications for the products, improper site preparation
and maintenance; products which have been modified or incorporated
into other products, use of other companies' parts or accessories
(either new or remanufactured), physical damage, or damage
due to natural disaster.
7. The product exchange period is 15 days from the date of
invoice. iLINK PROFESSIONALS, INC. may, at its sole discretion,
exchange products or portions of a product providing there
is no evidence of customer misuse or alteration. Any exchange
will be made in accordance with iLINK PROFESSIONALS, INC.
exchange policies in effect on the date of the exchange.
8. A minimum restocking fee of 25% will be charged on All
Goods Returned for Credit after 15 days of purchase. No requests
for refunds are accepted after 29 days. ABSOLUTELY NO RETURNS
ARE ACCEPTED FOR SPECIAL ORDERS. Including POS Products.
9. All credit, refund, exchange and fees will be assessed
at the discretion of the iLINK PROFESSIONALS, INC. once the
items are received and inspected. $25 diagnosed fee will be
charged for any product sent back in working condition, and
no credit will be applied. Shipping charges may apply if the
customer requests that the product to be shipped back. Do
not apply the balance of your subsequent order(s); it will
result in a credit hold.
10. A $25.00 fee will be charged for all returned checks.
Product warranty/support will not be provided on past due
or outstanding invoices during or outside the warranty period.
Unless, the invoice has been paid in full with late or any
finance/collection charges associated with that.
11. Limitation of Liability. Any liability for consequential
and incidental damages is expressly disclaimed. iLINK PROFESSIONALS,
INC. liability in all events is limited to, and shall not
exceed, the purchase price paid.
12. Advance replacement is available for the products that
are approved for exchange. Advance Replacement: Customer must
pay for the merchandise via Credit Card and the credit will
be issued when the bad or original product is received. All
products must arrive within 15 days otherwise credit will
not be issued and the product will be shipped back at the
13. In the event of default, the prevailing party in the legal
action is entitled to recover attorney fees and court costs
incurred in litigation of this matter.
14. iLINK PROFESSIONALS, INC. does not provide support on
CPE or products that are not purchased or provided by iLINK
PROFESSIONALS, INC. including IT support on design, modifying,
implementing customers network, modem, router, etc., free
15. Dealers: iLINK PROFESSIONALS, INC. provide warranty and
support directly to the purchase and will not provide warranty
or non warranty support directly to the end-user who has purchased
our products through Dealers unless an official complaint
has been filed towards that dealer and customer is willing
to pay per support even on product that is still in warranty.
By placing or accepting an order, the buyer signifies
agreement to these terms. All information in this document,
the description of products, products design and/or the terms
are subject to change without prior notice.